Baazi App's Privacy Policy — Your data is safe

01 Introduction & Commitment

Baazi App (baaziapp.win) is a trusted online gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") clearly explains what information Baazi App collects, why it is collected, and how it is used and protected.

By creating an account on Baazi App or starting to use the platform, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform. If anything is unclear, feel free to reach out to our support team.

For any questions about our Privacy Policy, you can reach our Data Protection team directly. We take every request seriously and aim to respond promptly.

02 What Information We Collect

Baazi App collects certain information that is necessary to provide its services. We only collect data that is genuinely needed to deliver the best gaming experience and keep your account secure.

Directly Collected Information

• Full name and date of birth (for age verification)
• Mobile Number (for account verification and communication)
• Email address (optional, for notifications)
• Password (stored as an encrypted hash)
• Payment method details (bKash/Nagad/Rocket number)
• National ID or passport details (for KYC verification)

Automatically Collected Information

• IP address and device type
• Browser Type & Operating System
• Activity logs of your actions on the platform
• Gaming History & Transaction Records
• Cookies & Session Data
• Support Chat Conversations

03 How Your Information Is Used

Baazi App uses collected information only for specific purposes. Every use of your data has a clear and legitimate reason behind it. We never use any information for unnecessary or non-transparent purposes.

Baazi App may use your information to send you personalized promotional offers. However, you can opt out of marketing communications at any time.

04 Information Sharing & Third Parties

Baazi App never sells your personal information. In certain limited situations, however, specific data may be shared with trusted third parties. The reasons for each instance of data sharing are clearly outlined below.

Who Your Information May Be Shared With

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive the necessary data to process transactions
• Identity Verification Service: Approved verification partners for the KYC process
• Game Software Provider: Minimum information required to operate games
• Law enforcement agencies: By court order or legal requirement
• Fraud Prevention Service: To ensure cybersecurity

When sharing information with third parties, Baazi App ensures they uphold the same data protection standards we do. We only work with trusted, verified service providers.

05 Payment Data Protection

Financial data is among the most sensitive information we handle. Baazi App applies the highest level of protection to this data. Our payment infrastructure is built to meet international security standards.

• All payment data is secured with AES-256 encryption
• Your full mobile banking number is never displayed — only the last four digits are shown
• Payment transaction records are visible to the account holder only
• Two-factor authentication is applied to every transaction
• Suspicious transactions are automatically detected and blocked
• Payment systems undergo regular third-party security audits

06 Cookie Policy

Baazi App uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences and keep the platform running smoothly.

Types of Cookies We Use

• Essential cookies: Login sessions and security tokens are essential for the platform to function and cannot be disabled
• Analytics Cookies: Helps identify which parts of the platform are used most — fully anonymized data
• Functional Cookies: Remembers your language preference, game settings, and personalization data
• Marketing Cookies: Used to show relevant offers based on your interests — you can turn this off

You can control or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect some platform features.

07 Data Retention Period

Baazi App does not retain data beyond what is necessary. Each type of information has a defined retention period, and once that period expires, the data is automatically deleted or anonymized.

Upon a deletion request, all data beyond legal obligations is permanently removed within 30 days.

08 Your Rights

As a Baazi App user, you have important rights over your own data. We respect those rights and are committed to helping you exercise them.

• Right to Know: You may request to know what information we hold about you
• Right to Rectification: You may request corrections to inaccurate or outdated information
• Right to Erasure: You may request deletion of your data beyond what is required by legal obligations
• Right to Restrict Processing: You can request that your information no longer be used for specific purposes
• Data Portability: You can receive your information in a standard portable format
• Right to Object: You may object to the use of your data for marketing or profiling purposes

09 Child Protection Policy

Baazi App strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Registration is not accepted for individuals under 18 years of age
• No information is knowingly collected from minors
• Age verification is enforced at the start of the registration process
• Parents or guardians who have concerns can contact us right away
• Any data found to belong to a minor is immediately deleted and the account is suspended

10 Policy Changes & Updates

Baazi App may update this Privacy Policy from time to time. Changes may be necessary due to shifts in technology, law, or business operations. We always strive to maintain full transparency.

• For major changes, an SMS notification will be sent to your registered mobile number
• The date of the latest update will always be displayed at the top of the page
• Continued use of the platform after any changes constitutes acceptance of the updated policy

11 Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Data Protection team. We take every request seriously and aim to respond promptly.

• Email: [email protected]
• Live Chat: available after logging in to the platform
• Response time: within a maximum of 30 business days
• Support hours: 24 hours a day, 7 days a week